Clear Guidelines for Changing or Cancelling Your Ride
At Kirkland Taxi, we keep our cancellation policies straightforward so you can book with confidence. Because our drivers operate on tight schedules to ensure timely pickups, we use a fair notice system to protect everyone’s time.
The 12-Hour Cancellation Rule
Full Refunds: To receive a 100% refund, you must cancel your reservation at least 12 hours before your scheduled pickup time. Refunds are credited back instantly to your original payment method (Credit Card, Apple Pay, or Google Pay).
Late Cancellations & No-Shows: Cancellations made with less than 12 hours’ notice, or failure to meet your driver within the designated grace period, will be charged the full amount of the quoted fare.
Automated Flight Delay Protection
Real-Time Tracking: We track all commercial arrivals at SeaTac (SEA), Boeing Field (BFI), and Paine Field (PAE) in real-time.
Zero Extra Fees: If your flight is delayed or lands early, we adjust your pickup time automatically at no extra cost. Your driver will be there exactly when you land.
Complimentary Wait Times
Standard Pickups: Drivers will wait up to 15 minutes past your scheduled time at residential, hotel, or corporate locations.
Airport Pickups: Arrivals receive an extended 30-minute grace period starting from the moment your plane official docks at the gate to allow time for luggage collection.
How to Cancel or Modify Your Booking
Need to Update Your Ride?
Our dispatch team is available 24/7 to adjust your travel plans.
Frequently Asked Questions
How do I cancel or modify my ride to get a full refund?
Simply call or email our dispatch team at least 12 hours before your scheduled pickup time. If you cancel within this window, your fare will be fully refunded to your credit card, Apple Pay, or Google Pay account immediately.
What happens if my flight into SeaTac or Paine Field is delayed?
There are no extra fees for flight delays. We track your commercial flight in real-time and automatically adjust your pickup time to match your actual arrival, ensuring your driver is waiting for you when you land.
How long will my taxi driver wait for me at the curb?
We offer a complimentary 15-minute grace period for standard home, hotel, or office pickups. For airport arrivals, we expand this to a 30-minute grace period to give you plenty of time to clear customs and collect your suitcases.
Can I change my vehicle size if I realize I have too much cruise or airport luggage?
Yes. If you need to upgrade from a sedan to a spacious Chevy Suburban or a passenger van, contact our dispatch team right away. We will modify your vehicle class based on current fleet availability with no penalty fees.
What is the charge if I miss my ride or cancel late?
Reservations canceled with less than 12 hours’ notice, or rides where a passenger does not show up within the allowed grace period, are classified as no-shows and will be charged the full amount of the quoted flat-rate fare.
Serving the Puget Sound Since 2020
Kirkland Taxi provides safe, professional, and reliable transportation throughout Kirkland and the greater Seattle area. From airport and cruise transfers to corporate travel and local rides, our experienced drivers get you to your destination comfortably and on time. Experience stress-free travel in a clean, meticulously maintained vehicle every time you book.